Perguntas Frequentes
What is included in the daily rate?,
Rates include breakfast, welcome drink, a fruit basket in the bungalow and extra activities such as use of the clay tennis court, kayaks, sailing, fitness centre, cinema, games room with pool and indoor heated swimming pool.
How do I make a reservation?
Reservations can be made through:
How do I guarantee my reservation?

In order to guarantee your reservation, you must prepay the booking within 48-hours of the original enquiry. Payment can be made in two ways:

  • 50% of the daily rate value paid via bank transfer or credit card. The remaining balance can be paid upon check-out along with any additional incidental charges.
  • 100% of the daily rate value divided in 3 installments, without interest via credit card. Honeymoon packages can be paid in 6 installments. We accept Visa, MasterCard, American Express e Dinners.
What should I do if I need to cancel my reservation?

Requests for cancellations or alterations must be made in writing, sent directly to the Resort’s reservations department via fax ([+55] 48 3953 7046) or by e-mail reservas@pontadosganchos.com.br.

Cancellation and Alteration Policies:

  • When the request is received 30 days or more before the check-in date, a cancellation fee of 5% of the deposit will be charged;
  • When the request is received between 15 and 29 days before check-in, a cancellation fee of 50% of the deposit will be charged;
  • Reservations cancelled less than 15 days prior to check-in will forfeit 100% of the deposit;
  • For delayed check-ins or early check-outs we charge 50% of the balance remaining after the minimum stay requirement has been met.
  • Any remaining balance will be reimbursed or held as credit for future stays and must be used before August 31st of 2012.
Are there any taxes to be added to the rates?
There are 2 municipal taxes: a 3% Service Tax and a tourism fee of R$4.26 per night, per bungalow.
How far is the Resort from Florianópolis Airport (FLN)?
Ponta dos Ganchos is located on a privately-owned peninsula, approximately 50 minutes drive from Florianopolis International Airport.
Does the hotel offer a transfer service?
Yes. The hotel offers private transfers in executive cars (for up to 3 guests), vans (for up to 8 guests) or helicopters (for up to 5 guests, depending on the aircraft). The helicopter is subject to availability.
Does the resort accept reservations for families with children?
Due to the nature of the peninsula and the need to preserve the calm and tranquillity that our guests demand, we welcome guests 18 years and older.
Does the resort accept pets?
In order to maintain the calm and tranquillity of the Resort, pets are not allowed.
What kind of additional services can the resort offer for special occasions?
Our most sought after amenities and activities are listed below. However, if there are any special requests not listed here, the hotel staff will always do their best to fulfil them..
  • Dinner on the Island
  • Sunset Celebration
  • Bouquet de Flores
  • Rose Petals
  • Champagne (according to the guest’s preferences)
  • Embroidered Bathrobes
  • A Variety of Tour Options
  • Massages
  • Spa by Christian Dior
Is there a minimum stay required?
Between March and December the minimum stay at Ponta dos Ganchos is 2-nights. During the months of January and February the minimum stay is 4-nights. Holidays and special packages may specify different minimum stays, please ask for details.
What are the check-in and check-out times?
Check-in starts at 2pm, and check-out is up to 12pm noon.
Is it possible to check-out late if necessary?
Late check-outs are subject to availability and therefore cannot be guaranteed in advance. Guests will be advised of availability on the day of departure. Should the bungalow not be available, guests can enjoy the hotel’s public areas for as long as needed.
I will arrive at the resort before the check-in time, is it possible to have an early check-in?
Early check-ins are subject to availability and therefore cannot be guaranteed in advance. Should the bungalow not be available 2pm, incoming guests can enjoy the hotel’s public areas until their bungalow becomes available.
How does the Dinner on the Island work?
This is a romantic dinner for two served on a private island facing of the resort and available for just one couple per night. The couple choose the time they wish to dine and there is no set time to leave. The menu is specially prepared by our Chef and wine and champagne are chosen to complement the menu. The waiter will be exclusively dedicated to the couple and a walkie-talkie is provided to communicate with him, in the interests of intimacy. There is a high demand for this package, so we recommend that you make reservations in advance.
Does the Resort have a Spa?
Yes. Ponta dos Ganchos is the only hotel outside of France that offers the exclusive Christian Dior Spa Treatments. There is a choice of aesthetic massages, which can be scheduled at the time of booking or at the resort, subject to availability. However, it is worth mentioning that the Spa does not offer weight loss treatments.
Do all the bungalows have sea views?
Yes, all the bungalows enjoy sea views and almost all of them also have a view of the sunset.
Is it possible to hold events at the resort?
Yes. For events/parties it is necessary to reserve the entire hotel (i.e. all 25 bungalows). Having booked the whole resort (for at least 2 nights), you can hold the event anywhere within the hotel’s grounds (beach, games room, restaurant etc.), by prior arrangement with the Ponta dos Ganchos management.
How does it work if I want to have a wedding celebration at the resort?
Ponta dos Ganchos offers two unique wedding celebrations: private or traditional. Private weddings are for up to 8 guests (including the bride and groom), and are held on the island in front of the beach. The couple and the other guests must stay at the resort for at least 4 nights. To hold a traditional (larger scale) wedding it is necessary to book the entire resort for at least 2 nights. The hotel’s maximum accommodation capacity is 54 guests. Since the entire resort will be at the couple’s disposal a party can be held for up to 140 guests (including the people staying at the hotel) with special menu, cake, desserts, decoration, DJ, musicians, photographers and anything else one may wish to make the event more memorable (some of these are third-party services).
Is it possible to dock my boat at the hotel?
Yes, the resort has anchorage for boats of up to 70 feet (during the day, overnight berths are for boats of up to 50 feet). However, for overnight stays, we recommend the Caiobá yacht club, about 5 minutes away from the resort. Contact phone number: (+55) 48 3262 2000.
How do the meals work?
None of our meals have a time limit. Breakfast is a tasting menu, served in the games room. Lunch and dinner are served at the restaurant, a la carte, and snacks and hors·d'oeuvres are available at the restaurant or at the games room for no additional cost. The menu changes every day. A fee of R$40.00 is charged for room service.
Is there internet at the resort?
Yes, at no additional cost. There is a business centre available for guests, and the whole resort area has Wi-Fi internet.
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